"Very quickly came out and helped us late at night, kept making us aware of the price and that it was after hours call out so would be double, before he started any work. So we were fully aware of cost upfront rather than springing the cost on us after he sorted the problem. Fixed our door rather quickly. A lovely friendly guy. Very helpful on making us aware it wasn't our problems and that estate agents should refund us and if we had any problems for them to call him. Definitely would recommend to anyone, especially young and vulnerable people"